Frequently Asked Questions (FAQ)
Product Concern
A commercial refrigerator is a specialized refrigeration unit designed for storing perishable food and beverages in commercial settings such as restaurants, supermarkets, and foodservice establishments. These refrigerators are built to meet the unique demands of high-capacity cooling and durability required in commercial kitchens.
To choose the right size, consider your storage needs and available space. Measure the available space and assess your inventory requirements. Ensure that the refrigerator’s capacity matches your needs without overcrowding it, which can affect cooling efficiency.
Commercial refrigerators come in various types, including reach-in refrigerators (aka: stainless steel chillers and freezers), walk-in coolers (aka: cooling room or cold room), undercounter refrigerators (aka: counter chillers and counter freezers), and display refrigerators (aka: display chillers and display freezers). The choice depends on your specific business needs and available space. You may refer to our product page.
Regular cleaning and maintenance are crucial for food safety and refrigeration efficiency. Clean the interior and exterior surfaces weekly and follow our user manual for basic maintenance, which often includes checking condenser coils and power point.
The ideal temperature for a commercial refrigerator is between 2°C ~ 4°C. This range ensures that food remains safe for consumption and minimizes the risk of bacterial growth.
Ordering and Delivery
We strive to maintain a ready stock of our most popular models. However, due to high demand or seasonal fluctuations, there may be instances where certain models are temporarily out of stock. We recommend contacting our sales team to confirm availability and discuss alternative options.
Technical Issues and Maintenance
Unusual noises can be indicative of several issues, including a malfunctioning compressor, a blocked condenser coil, or worn-out fan motors. If you notice unusual noises, it’s best to contact our qualified technician for inspection and repairs.
To improve energy efficiency, ensure that the refrigerator doors seal tightly, clean the condenser coils regularly, and avoid overloading the unit. Additionally, consider investing in our energy-efficient models, which may qualify for energy rebates.
If your refrigerator isn’t cooling adequately, check the temperature settings, clean the condenser coils, and ensure proper ventilation around the unit. If the problem persists, contact our professional technician for diagnosis and repairs.
Warranty and Support
Our commercial refrigerators come with a 1 year warranty that covers manufacturing defects and workmanship issues.
Please refer to our Warranty Information page for detailed terms and conditions.
Extended warranty options are also available for purchase. Contact our salesperson for more info.
If you believe your commercial refrigerator is experiencing a warranty-covered issue, please contact our customer service team immediately. They will guide you through the warranty claim process and assist you in resolving the issue as quickly as possible.
Contact and Feedback
For repair and maintenance services, please WhatsApp to our Service Hotline [012-3868743] or email to izan@powercool.com.my .